When someone comes to you and reports a problem – someone did something wrong – you can’t go out there and start getting on someone and “fixing it” yet. You have to go ask questions. Get the story from others’ points of view. Understand what all parties were thinking. Understand that some involved have biases and their own interest to promote through this event.
Don’t react quickly. Seek to understand first.
To set things right, you have to see things right.
This is a key component to coaching & building a unified and cohesive team. To add to this I would say If the person is bringing a personal complaint about a person and how they are being treated it is best to get them in the same room to comunicate in a way that not only solves the issue but renews the relationship. I wish I had practiced this year’s ago! I could have built a much better team culture faster.]
Very important to get all the facts. Ask me how I know about this! I have, in the past, reacted to quickly and have embarrassed myself and others in the process. Great way to lose respect of your employees. It’s also important to get people together, after you have all the facts, and talk about it with all the people involved, so you eliminate the he said she said situation.
Absolutely. Clear Concise Instruction and Training – where the room for Grey is minimized.