In the old days, the leader had all the important information. Today, there is too much to know. The leader knows less and less about all the critical functions that combine to make the business operate. You couldn’t;t possibly know all the software, relationships, skills, and operations that combine to make a great company, unless you are very very small and not growing. The world of all of these things is changing faster than you are.
If you know everything because you are the leader, as if you magically attained infinite wisdom the day you got the title, you can’t learn anything.
You need humility.
Leadership is 99% learning, observing how things are going with your team and processes, and 1% making decisions. Then, when you make a call, it’s the right one.
That is a few members of our amazing team in Indy. This week is our first official week in our new home for the foreseeable future. I couldn’t be more proud of the team we have assembled here.
Observation is one of the most underrated tools of leadership.