Selling well, producing a quality product, answering the phone properly, courtesy and respect, cleanliness and order, and the basics of your trade.
Why try to get deeper or fancier if your team doesn’t execute the fundamentals well?
Excellence on the basics will take you very far indeed. Train on the fundamentals and keep talking about them.
The fundamentals is what most employees lack or think that they do not matter anymore. It is one of the hardest things to teach this younger generation. Owners and managers alike make the mistake of assuming that every employee possess these skills and use them in every operation of your business. Teaching them is one thing, but showing them, that’s how to really ingrain the behaviors that you expect into their every fiber!