Part of being the kind of person who can accomplish great things building a business, is simultaneously being the kind of person who can and will make mistakes. Hopefully we can avoid very expensive mistakes and mistakes that take us in unfruitful directions for years or longer. Mistakes are part of learning how to do anything – even and especially building and running a successful business.
Identify and learn from your mistakes quickly, and keep going!
Objections are always an obstacle, but since the majority of them are directed at the cost of the job being too high they have become easier to overcome.
My biggest issue here is not having the ability to overcome objections as we are in a resort area and have minimal in person contact with our prospective customers. I encounter a lot of phone and email sales “calls”. One of my biggest obstacles is not getting a second chance at the customer as they refuse to answer emails or return phone calls. I generally call and email 10 times after a proposal has been given if I don’t get a timely response only to see another contractor performing the work when I didn’t even get any type of objection to the initial proposal.
Anyone with specific and successful advise in this area that is willing to share would be appreciated.
Thanks and have a great day.
Mark- You are selling incorrectly. Without analyzing it I’d say from your comments that you are not building rapport (a relationship) and not creating enough compelling value. You’re not finding out exactly what the customer wants, and your not finding out the reasons for NOT buying while you are there.
Larry