Multiplication

How do you multiply the results your organization is getting each day?

Through your people of course!

Work with them with intention!

You can do one job

If you’re crazy busy it’s likely because you are being the leader AND doing the job of another person or two or three.  And when you are doing that much you aren’t doing it well and you probably aren’t happy.

Is it time to split your job?

Work on you

You can’t be one kind of person and another kind of leader.

Work on you.  When you get better, the mission becomes easier – and until you do, it won’t.

You’re not the best you’ll ever be – are you?

You can’t start all over again

But you can start over now – smarter; better.

What do you need to start anew?

Protect your credibility

When you first find yourself leading the team, communication is the most important thing.  People will hear what you say and listen.

But after a while, once they know who you are – what you REALLY mean, and how you follow through – they will hear what you say through your credibility (or lack thereof) filter.  Once you loose it, it’s hard to come back.  And if you keep messing up by not being true with your word, you may as well move to another city and try again with people who don’t know you.

Protect your credibility.

Basic steps – well executed

Sometimes we can so sophisticated in some areas that we forget the basics.

Take ownership of the fundamental principles for achieving results. 

Simple ideas – put your right action on them.

The best are wrong, and they know it

The best businesspeople are humble because they know they are wrong.

When you think you know everything is when you are vulnerable.

Do you know everything?  No?

Then act like you don’t.

"Customer Service" – a Department?

How often do you talk about the customer to your employees?  How often do they talk to each other about the customer asking things like “Were they happy?”  “Did we get them what they wanted?” and “What else can we do for them?”

Keeping the conversations about individual acts of customer service day in and day out will make it what it should be – a companywide culture, not a department.

It’s your fault

(Good or bad)…

It’s all your fault and you know it. 

So admit it and get to making it better.

A world without change

In a static world a leader could shape the company to run itself and step away.  But our world is full of change.

Employees – their ages, behavior, desires and events.

The marketplace – competition, technology, customer expectations, and costs,

Government and the world – interest rates, inflation, commodity prices, confidence, policies and regulation.

Even YOU are changing.  If you want to grow 20% this year, a business that is 120% of what you are now, is a DIFFERENT business.

The day a leader steps away, physically or mentally, is the day the bolts start coming loose.  It will always be necessary for a strong, informed, decisive leader to take the right action for the survival of the organization, and the success of its employees and customers.

Are you IN?