Caring is the new Hard Currency
When you genuinely care for your employees and customers it shows in your voice, words, and actions. When people know you care, they will reciprocate. When people care about each other they don't want to let each other down. When people care about each other, friction goes down, progress happens,…
Are you winning?
Are you succeeding? Are your employees succeeding? If they don't feel like they are succeeding in your organization, they will likely leave. Do you think they feel like they are succeeding? How can you fix that?
Clarity Test
Can you answer these questions quickly and clearly? Where is your company going in 2-5 years? Why? What is the most important thing to accomplish today/ this week?
What do you want me to do?
Can your people answer these questions? What is the plan for our organization - What are we trying to do by when? What is my part and how is it important? How will my results be measured? What are the teams in the departments (upstream and downstream of mine) trying…
Recognize people for a job done
When we recognize people for their work, they want to do it better and do more of it. If nothing else it will make them feel good that someone else knows they are working. Recognize people for a job well done.
Same person, different seat.
Sometimes an employee just isn't quite right for where you have them, and doing what they are doing. You could move them to another position/department. You could let them go. You could pay them differently and change the incentives. You could make them a subcontractor. There are a many ways…
Would you hire them again?
Recently some leaders at a company were telling me about a guy who worked for them that they didn't seem to be happy with. There were some arguments in his favor and some against. You don't really know someone until they have worked with you for six months, and this…
"Bureaucrazy"
Has your business gotten too complicated? Are there too many steps to get things done? Are there too many approval processes? Is there too much paperwork? Are there too many "cops"? It's costing you productivity, time and money and aggravating your employees and customers. Simplify.
If you treat employees better…
If you treat employees better, customer service gets better. You can't force them into being cheerful and caring. Right?
Leadership thinking
You probably got to where you are by disciplined hard work, and that's great. But you're a leader now. You're not there to work as hard and long as possible and get credit for what you do. You are there to get the best out of other people, keep them…
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I care deeply about the people at work, at my customers and in all key areas of my life. I try to let that show by investing time with them and in them to help them accomplish their goals and to know that there is hope in every situation.