Yes! If you hire people who are talented and who are good people, then you are guaranteed that project will be great and the customer will be WOW’ed. My team makes me look great everyday!

I’m doing well and really focusing on getting this right – at work and at home. Think that our executive team at work is doing great – and surmise that you and your team are as well. We will prevail and this too shall pass!

Very true–Even though it may be a tough time to put on a happy face it’s a must to keep the team confident in your leadership ability.

Not great at the scaling part! What you have accomplished on a National scale is very admirable in my opinion.

The bitterness of poor quality remains long after the sweetness of low price is forgotten…

Keep well Larry.

We ask them “why?”, and listen to them closely for that very personal and specific emotional reason – their Customer Why. That’s the most important benefit to them, so we let them say it.

Then we keep that at the center of the conversation by connecting their Customer Why to the solution that will accomplish their goal and how our product’s features ensure the solution will work and last.

“If you want to be able to safely play basketball in the driveway with your kids, then you need to lift, level, and stabilize the uneven concrete. PolyLevel won’t wash out, won’t dry out, and will compress poorly compacted underlying soil as it lifts for a permanent solution to your problem.”

Thank you for Think Daily! It continues to inspire us

It’s the Law if Attraction to focus in the present moment daily and to be happy. When you are happy you keep smiling, leave tension and worry behind, feel the joy and peace. The Secret of Happiness is to count your blessings while others are counting their troubles.
Always being happy will allow you to reach the peak of the mountain and when it’s achieved you’ll have that exilirating feeling of having reached all your goals and achieved success.

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Very true! Well said

I couldn’t appreciate the full breadth of this until I joined CN, and SOE. I slowed down, created a path, and then started to really think about what “enjoy the journey” meant, even in tough times. It’s a much healthier way to live and to build a company.

In preparing for a strong comeback, we have devised several plans. We have been approved for the paycheck protection program. With that money, we have 8 weeks from issuance to use the majority of it on payroll. We are not very busy right now, so we will be hosting trainings for employees, most likely virtually, and pay them for the class time. We will also be luring new design specialists by offering extended paid training at the weekly equivalent of almost $100k/year (the max allowed under the PPP). It will be an attractive offer to bring in new people that we would not normally be able to afford to do.

Keep Marketing

Ignore the negatives and focus on the positives in your business. I need to focus on the sales leads we have and make sure we turn as many into paying customers. I’ll also use this lull to focus on tightening up my operations to eliminate unneeded expenses

Before this change, business was Great. So great, that just weeks before the shut down we were visiting two other towns for opening new locations. We would always fuss about we had so much business we couldn’t take care of our equipment and trucks the way we use to when first started. I always wanted my equipment to look as if it just came out of the crate on every job. Chips and dings in outer housing of equipment and trucks/vans were to be touched up immediately. Matching uniforms for each crew for specific days. Many things that helped our business grow and collect 100’s of 5-Star reviews. I have decided to use this time to turn back the clock to our “start out” mind set. All equipment refurbished to new. Shams and cleaning tools for our vans/trucks in every truck. Car washes are offering discounts from the virus that we’re purchasing. New uniforms. Purchasing shirts on sale at sporting goods store and monogramming at a discount prices. Even though this is a crisis and terrible, there has never been a better time to get a new business started or a seasoned business as a new business, saving money all the way. We’re getting ready for our Grand Re-Opening after 18 years of local success.

“Blocking and Tackling”
I love and embrace slow periods(usually seasonally). It allows us to work on our fundamentals. Market correctly, answer the phones professionally, sell well, install properly and efficiently, collect the money promptly. Get the basics right and everything else will fall into place. It’s all about proper blocking and tackling.

Wow, these are really good ideas.

Use this opportunity to train and cross train, including yourself. When the tap turns on, all staff should be on deck, trained and ready to go. Training while you’re busy costs productivity.

SOE

Great job Chloe and Larry you did a great job raising your daughter to be just like you in business.
Kudos to both of you for being people of excellence and not let greed and profitability take over. You both put humans and people first and profits after.

Great Story and Great Job Chloe and Ben!!! A great model for all.

The apple doesn’t fall far from the tree. She had good raisin’. : )

Your pride is showing!! Very nice.

“Be undeniably GOOD and serve your customers with EXCELLENCE!
No marketing or social media effort can be a substitute for that” – Great Job Chloe!

Great story! My company puts profits first, customers second, employees third. It’s a sad culture.