Leaders have lot to do. The daily schedule is full. We think we are making progress.
Yet, there are areas of our business that are not going well, and if we really knew it, it would bother us and we’d fix it.
To set things right, you have to see things right.
So, hang around and watch. Listen. Be patient. Have nowhere else to go. Ask questions.
Seek to understand reality. Not the distorted reality that happens when people know you are there, or the reality that gets reported to you through another’s lens.
Go in the field. Understand what is REALLY going on.
It can be sobering, or maddening, or make you proud, but start with the truth.