Leaders are used to fielding questions. It’s easy to get the idea that you are supposed to have all the answers – or that you do – or that your answers are the best ones.
You have a team who knows a lot about the problems.
Ask them – How do you see this problem? Listen.
What do you think should or can be done about it?
How would you approach it? Who else knows a lot about this?
Hopefully and finally, “Would you take responsibility for getting that fixed for us?”
You don’t have to go along with their idea exactly or at all – but you will learn something in any case.
Who, not how.
Ask the right people the right questions, and listen.
Listening is the most overlooked element of communication. I’m still very much a work in progress in this area!