We’ve all heard the term “customer first”. But that’s not right.
It’s employee first, then customer, then stakeholders.
The reason it’s employee first is that if the employee is disengaged, not trained, and not feeling like they are doing well at this job, then what chance does the customer have at getting good service and a good product?
And if your employees don’t like their jobs, then the stakeholders aren’t likely to win.
As a leader, your job is to see that the employees win, the customer wins, and only then, can you win.
Right!