Selling is what you do when you are on the phone or face to face with someone.
Marketing is what you do to get them on the phone or face to face.
If you do your marketing well, people are predisposed to do business with you by the time you try to sell them.
Are you doing your marketing well?
🙂
They can feel your concern on the phone to take their worries away. The customer also knows when you are sincere and if your smiling too! Use the skills!
Nice confirmation message.